Sean Boots

Technology, public services, and people. But mostly people.

Public service tech tip: Please use headings

If you’re creating documents, one of the most important things you can do is to use real headings. They’re easy to use and easy to customize, and they make a huge difference – both to people using accessibility tools and to anyone converting your document into a webpage or other format. Here’s a detailed guide on how to get started. Read more →


One of the terms that comes up often in digital government work is “shipping”, or getting things out the door. Let’s take a look at why shipping is important, why it’s so hard, and ways to make it easier. Read more →

Bridging the technology-policy gap

Nicole Wong wrote a great piece last month titled, “Building a Tech Policy Movement”. It captures something that really resonates: there’s an urgent need for people who are fluent in both technology and public policy, and a real shortage of those people. Outside a small handful of researchers, no one is teaching public policy students how to be technology-savvy, or teaching computer scientists and IT specialists how to be government-savvy. Read more →

Suggestions for the next GC CIO

With a new Minister and new Mandate Letters, it’s an exciting time to be working in digital government in the federal government. With a new GC CIO likely arriving in January, it seemed timely to put together a “new year’s wishlist” of suggestions to help put wind into the sails of digital teams across government. Read more →

Moving to the Yukon

In mid-October, Heather and I moved to Whitehorse. So far we’ve really enjoyed it – Whitehorse is a lovely city, full of friendly people. We both feel really lucky to have the chance to live and work somewhere new, and to see a part of Canada we hadn’t seen before. Read more →

Hello, world!

A lot has happened since I originally planned to start a blog. On the plus side: I started a blog! I’m only 6 years or so late. Read more →