Beth Fox is a service designer and digital strategy lead at the Nova Scotia Digital Service. She’s an amazing public speaker, a champion for users, an occasional blogger, a maker of awesome stickers and buttons, and one of my first-ever public service Twitter friends. We chatted on May 3. Ask her about her (excellent) sound-check warm-up phrases.
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Honey Dacanay is a digital government legend in Canada – part of the founding team at the Ontario Digital Service, and an early leader of the CSPS Digital Academy. She currently works on Service Canada’s Digital & Client Data team and teaches at McMaster’s Public Policy in Digital Society program. Honey is a longtime inspiration both for her digital policy and legislation work, and for her writing and speaking on digital government. We chatted on April 25.
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I’m really thrilled to be kicking off this series of blog posts with Rumon Carter, a hero of mine for years since I first saw his work with the BC Dev Exchange. He replied immediately after I reached out, rejected the “hero” label entirely, and we chatted the following day on April 21.
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Although our public service institutions are full of systemic issues and barriers to change, the people within these organizations are brilliant and inspiring. I’m really lucky to have met public servants that are lifelong inspirations, from the very start of my career to today. Over the months ahead, I’ll be sharing small interviews with public servants that I really look up to. I’m calling this series “Public service heroes”, because I think we should celebrate the awesome and often unsung work that public servants do.
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As public servants, we’ve mostly all been working from home for almost two years now, and I think it’s safe to say that some form of hybrid work will be normal from here on in. That means: meetings by MS Teams and Google Meet and Skype and WebEx are going to be a regular part of our working lives. When your internet is working well, these can be really great; when your internet is struggling, it’s not a good time. As the saying goes: the best time to upgrade your home wi-fi was March 2020; the second best time is now.
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If you’re working in government communications, you’ve probably come across “vanity URLs” before. These are easily-written-out shortcuts to webpages that typically have longer, more complex web addresses. You’ll often see them in TV or online advertisements, spoken out on radio ads, or included on billboards, posters, and other printed communications. With vanity URLs, people are frequently typing them in “by hand”, in the address bar of their web browser. That’s partly why they’re so useful, but it also means that people are likely to type them incorrectly.
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